There has been an amazing stream of e-mails over the weekend. Here is a selection.
Sent by: xxxx xxxxx
To: Online_Technical_Support_ Liaison/CO/HIC
06/10/2012 09:40 PM and earlier at 5:27 PM
Subject: ****Information update**** Department of Human Services advice - HI Service currently unavailable [SEC=UNCLASSIFIED]
Good afternoon,
The Department of Human Services (the Department) wishes to advise that the HI Service is currently unavailable. A resolution is being worked on as a priority, we will provide more information as it becomes available.
The Department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
Good Evening,
Further to the below communication the Department of Human Services (the Department) wishes to advise that the HI Service will remain unavailable until after the completion of the daylight savings maintenance work at 7.00 am on Sunday 07 October 2012.
If there are any changes to this update the department will provide further advice.
The Department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
From: hiservice@humanservices.gov.au
Sent: Sunday, October 07, 2012 9:11 AM
To: otsliaison@humanservices.gov.au
Subject: ****Additional Information Update***** Fw: Department of Human
Services advice - HI Service currently unavailable [SEC=UNCLASSIFIED]
Good morning,
The Department of Human Services (the department) wishes to advise that the HI Service service is still unavailable. The department is continuing work to resolve this issue as a priority, we will provide more information as it becomes available.
The department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health and Government to Business Systems Division
Department of Human Services
-----
And then there is this issue:
From: otsliaison@humanservices.gov.au
Sent: Sunday, October 07, 2012 9:10 AM
To: otsliaison@humanservices.gov.au
Subject: ****Additional Information Update***** Fw: Department of Human
Services advice - Medicare Online, ECLIPSE, PBS and Aged Care currently unavailable [SEC=UNCLASSIFIED]
Good morning,
Further to the below communication the Department of Human Services (the department) wishes to advise that our Medicare Online, ECLIPSE, PBS and Aged Care services are still unavailable. The department is continuing work to resolve this issue as a priority, we will provide more information as it becomes available.
The Medicare Easyclaim program will remain on the contingency server during this time.
The department apologises for any inconvenience this may cause.
Regards
Online Technical Support Liaison
Health & Government to Business Systems Division
Department of Human Services
Email: otsliaison@humanservices.gov.au
Web: humanservices.gov.au/healthprofessionals
-----
What to say? This lot clearly can’t provide any clinically useful systems with protracted outages like this. I am not quite sure what is acceptable but a recent poll of users suggested 99.9%+ as a minimum. This lot have used up an annual allowance or two with all this!
Just hopeless. See blog later today for another little issue!
David.
Late Note: Apparently things are close - but not totally back to normal at of 10:30am Monday 8/10/2012. Seems they have been pretty long outages to me!
D.
Late Note: Apparently things are close - but not totally back to normal at of 10:30am Monday 8/10/2012. Seems they have been pretty long outages to me!
D.